What a PADDLE.NET charge means on your statement
A line that starts with PADDLE.NET is not the name of the app. Paddle is a payment company. It sells software for other companies, and Paddle is the company that charges the card.
Last checked: Oct 2026
Why the line looks like that
Paddle says it is the merchant of record for software companies that use it. When you buy one of those products, you are buying from Paddle, and Paddle is who charges you. Paddle's page for a charge you do not recognize says the charge is likely a purchase or subscription from one of those companies.
On a card, Paddle says the line looks like PADDLE.NET* and then a short name. By default that short name is the first 10 characters of the software company's name. The seller can set a different name in Paddle. The rules Paddle prints are uppercase letters, numbers, spaces, and dots, 2 to 10 characters, at least one letter, and a dot cannot be first or last. PayPal payments through Paddle are not customizable. Paddle says those always show as PAYPAL *PADDLE.NET.
Find which app it was
The short name is a hint, not a full product name. Paddle says to look the charge up at paddle.net. The support chat asks for the email on the purchase or for the transaction details. An email from Paddle can also include a link that opens the order. More than one subscription is common, because Paddle bills for many different companies. A product you bought once can also be in that list.
Expenvo Pro is billed through Paddle. If the software is Expenvo Pro, the card is still charged by Paddle, and paddle.net is where that charge is identified. Paddle's statement rules do not print the word Expenvo as the required suffix. The suffix is the short name set for that seller, up to 10 characters. Look it up instead of guessing the letters.
How to contact Paddle
Buyers go to paddle.net. Paddle says it solves 94% of queries in minutes. That figure is Paddle's own claim. The usual requests are refunds, cancellation, updating a subscription, and receipts. If the chat cannot finish it, Paddle says the request is forwarded to Buyer Support, who reply by email.
[email protected] is for companies that already sell through Paddle, using the email on their seller account. It is not the address for a buyer. A refund, when you are eligible, is requested in the assistant at paddle.net. Paddle's buyer terms cover a consumer right to cancel. In some cases Paddle says it follows the refund policy of the software company. The company that made the software still licenses and supports the product. Paddle is who charged the card. Upload the statement to Expenvo and it lists every subscription it finds. Expenvo does not cancel another company's Paddle subscription for you. Steps for stopping the next charge are on how to cancel a subscription you found on a statement.
Questions
- Is PADDLE.NET the name of the app?
- No. Paddle says it charges you for software sold by other companies. The text after PADDLE.NET* is a short name, up to 10 characters.
- How do I see which product Paddle charged?
- Open paddle.net and look up the transaction with the email on the purchase or the transaction details. You can cancel or ask for a refund there.
- What does PayPal show for a Paddle purchase?
- Paddle says PayPal payments through its checkout always show as PAYPAL *PADDLE.NET. That line is not customizable.
- Why would Expenvo Pro show as Paddle?
- Expenvo Pro is billed through Paddle. Paddle is the company that charges the card. Use paddle.net to identify the charge. Paddle's rules do not require the suffix to be the word Expenvo.
Sources
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