Cash App charges on a bank statement

The prefix on a withdrawal

Cash App's withdraw money page says withdrawals to your bank account from your Cash App appear on your statement with the prefix Cash App*. That sentence is about cashing out to the bank. It is the one place Cash App prints that prefix. If your line starts with Cash App* and the amount matches a withdrawal, start in the Activity tab and open that withdrawal.

Standard transfers are free and usually arrive within 1 to 3 business days. Instant transfers typically arrive immediately to your linked debit card. Instant transfers are subject to a fee of 0.5% to 2.5%, with a minimum of $0.25 to $1 and a maximum of $75. Cash App says this fee is displayed before you complete the transaction. The amount on the bank line can be the withdrawal after that fee, so compare the receipt in the app, not only the number you hoped to receive.

If the money is late, Cash App says to contact the bank and help them locate the deposit with a reference number. The page lists a Visa Network ID, a Mastercard Banknet Reference Number, a Discover Network Reference ID, an American Express Acquirer Reference Data number, or an ACH trace number. You find it on the withdrawal receipt: Activity tab, select the withdrawal, scroll to Transaction number. If the bank says the deposit was returned, ask when the return will settle. Cash App says the money then appears back in your Cash App balance.

The full list of these short names is on statement codes. Venmo's standard cash out note is VENMO-0 CASHOUT, which is a different string.

What else hits the bank

Cash App's statement page says any Cash App transaction funded to or by your bank account will be on your external bank statement. If you have questions about those transactions, Cash App says to contact your bank. Adding money from the bank, or a payment funded by the bank, is in that sentence. Cash App does not print a second required descriptor for those lines on the pages opened for this guide. Match the date and the amount in Activity.

Activity includes peer to peer payments, Cash App Card purchases, savings, bitcoin, and transfers. In the app, tap the clock icon on the home screen, scroll, and tap a payment. Online, sign in at cash.app/account, use the Activity page, and search or filter by date or amount. The bank line and the Activity row should share a date and an amount even when the bank shortens the name.

Monthly Cash App statements become available within 5 business days of month end. In the app: Profile, Documents, Account Statements. Online: Documents, then Account statements, then the year and the month. Cash App says that statement contains the starting and ending balance, fees, transaction history, direct deposit details, and your account and routing numbers. That is Cash App's statement, not your bank's statement. Use both when a line is unclear.

A Cash App Card charge you do not know

A purchase with the Cash App Card shows in Cash App. It is not the same thing as the Cash App* withdrawal prefix. Cash App's dispute page says to dispute an unexpected Cash App Card transaction within 60 days of receiving the monthly statement on which the transaction appears. It says monthly statements are made available in the app at the start of each month, and that you get a notification soon after.

After you submit a dispute, Cash App says the team investigates and reaches out by email and in the app within 10 business days. If the investigation is not done in 10 business days, Cash App says it will provide a provisional credit while the investigation continues. The complete investigation may take up to 45 days. Cash App says provisional credits are only for eligible disputes and do not include disputes about goods and services not received or not as described, and that those investigations may take longer. The phone number printed on the withdraw and dispute pages is (800) 969-1940, daily from 8 AM to 9:30 PM ET. Cash App also says to start a chat in the app.

Linking a card is separate from a statement line. Cash App says you must link a bank issued debit card before you can link a credit card, and that it supports US issued Visa, Mastercard, American Express, and Discover cards. A small test charge from linking, if your bank shows one, should be matched in Activity before you dispute it. Steps for a subscription billed through a card are on how to cancel a subscription.

Upload the statement on Expenvo. The PDF stays on your device. Expenvo lists the lines so you can match a short name to a date and an amount. It does not call the bank, and it does not dispute a charge.

Questions

What does Cash App* mean?

Cash App says withdrawals from your Cash App balance to your bank account appear on the statement with the prefix Cash App*.

How fast is a transfer, and what does instant cost?

Standard transfers are free and usually arrive within 1 to 3 business days. Instant transfers typically arrive immediately to the linked debit card. The fee is 0.5% to 2.5%, minimum $0.25 to $1, maximum $75, and Cash App says it is shown before you confirm.

Where is the reference number if the bank cannot find the deposit?

Open the withdrawal in Activity and scroll to Transaction number. Cash App lists a Visa Network ID, a Mastercard Banknet Reference Number, a Discover Network Reference ID, an American Express Acquirer Reference Data number, or an ACH trace number.

How long do I have to dispute a Cash App Card purchase?

Cash App says to dispute it within 60 days of receiving the monthly statement that shows the transaction. An update is due within 10 business days, and the investigation may take up to 45 days.

Sources

• Cash App: withdraw money
• Cash App: withdrawal speed and fees
• Cash App: account statements
• Cash App: dispute a Cash App Card transaction

Related guides

• Statement codes
• Venmo on a statement
• Zelle on a statement