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How to ask about a Hilton Honors Surpass fee

Hilton Honors American Express Surpass is not the no annual fee Hilton Honors card, and it is not the Aspire card. The Surpass card page prints $0 for the first year, then $150. The application terms page prints an annual fee of $150. Those two pages do not use the same sentence. Asking American Express to remove a fee already charged is a request.

Last updated: October 19, 2026

Last checked: Oct 2026

Two official lines

Opened 19 October 2026. The Hilton Honors Surpass card page prints an annual fee of $0 introductory for the first year, then $150. The application terms print an annual fee of $150, a cash advance fee of $10 or 5% of the amount, whichever is greater, and no foreign transaction fee. The terms page does not repeat the first year $0 in that rates table. Ask American Express which table is on your account before you treat a charge as a mistake.

Hilton's own card list prints Surpass at $150 and a separate Hilton Honors card with no annual fee. Aspire is a different card on that list. A quarterly hotel credit on the Surpass page is a benefit with its own rules. It is not a waiver of the annual fee. How to ask about a Marriott Boundless fee is a different hotel card.

What to ask

Use the phone number on the statement if it is printed there. Have the date, the fee name, and the amount. Ask whether the charge is the annual fee for this card, a fee for an extra card, or a different product. Then ask the issuer to review the fee or remove it. They can say no. This page has no success rate. If the answer is no, ask the last day you can close so the next annual fee is not charged. This page does not tell you to close the card. The general page is how to ask about a card annual fee. The PDF steps are on how to download an American Express statement.

Upload the statement on Expenvo. The PDF stays on your device. Expenvo lists the lines. It does not sign in to the bank or the card company, and it does not cancel a card.

Questions

Why do the Surpass pages not match?
The card page opened on 19 October 2026 prints $0 for the first year, then $150. The application terms opened the same day print $150. Ask American Express which one is on your account.
Is the no annual fee Hilton card the same as Surpass?
No. Hilton's card list prints a Hilton Honors card with no annual fee and Surpass at $150. Match the name on the statement.
Does the terms page charge a foreign transaction fee?
The application terms opened on 19 October 2026 print no foreign transaction fee, and a cash advance fee of $10 or 5%, whichever is greater.
Will the issuer remove an annual fee it already charged if I ask?
They might, and they might not. Asking is a request. A benefit on the card page is not a promise to erase a fee already on the statement.

Sources

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