What SumUp* means on a statement

The letters SumUp prints

Opened 20 October 2026. SumUp's US page on secure payments tells a merchant to warn customers that SumUp will appear on the bank statement and that the business name will show in the reference. The example it prints is SUMUP* business name. SumUp's UK page on understanding a charge says that when you buy from a business that uses SumUp, you will see SumUp* followed by the business name. A second UK page tells the merchant the payment will appear as SUMUP *YOUR BUSINESS NAME*. The spacing can differ. Read the name after SumUp.

SumUp's billing descriptor page says the merchant can edit the statement descriptor, and that some banks cut a long descriptor short. A change shows on the customer's bank statement. It does not by itself change the company name. The pages opened here do not print a separate Canada descriptor. Use the business name after SumUp* whether the card is from the US or Canada.

If you are the merchant, SumUp says the charge on your own bank statement is likely a purchase you made from another SumUp merchant. SumUp charges the merchant a transaction fee before payout. That page does not print the fee amount.

How to match it to a purchase

Copy the business name after SumUp*. Search the web and your email for that name and for the amount. SumUp says the merchant should be able to tell you more about the purchase. The US page also says the merchant can send a receipt by email or text from the SumUp app. Check those messages.

SumUp's US page prints support@sumup.com for a merchant who needs to change the business name that customers see. That address is not a lookup tool for a shopper's old purchase. Start with the name after the star.

A family member or a card reader purchase you forgot can be real. Match the date and the amount before you call it fraud.

If you do not recognize it

If the date and the amount do not match a receipt, an email, or a purchase someone on the card made, it may be a charge you did not allow. In the United States, use dispute a charge in the US. In Canada, use dispute a charge in Canada. A name you still cannot place is on unknown charge on a statement. The code list is on statement codes.

A different card reader prefix is on Square. Upload the statement on Expenvo. The PDF stays on your device. Expenvo lists the lines so you can match a short name to a date and an amount. It does not call the bank, and it does not dispute a charge.

Questions

What does SumUp* mean?

SumUp says it is a purchase from a business that uses SumUp. The business name follows SumUp*. The US page prints the shape SUMUP* business name.

Why is the name cut off?

SumUp says some banks cut a long billing descriptor short, so the full business name may not show.

Does SumUp print a Canada only line?

The US and UK pages opened for this guide do not print a separate Canada descriptor. Match the business name after SumUp*.

Is the SumUp line the merchant's fee?

SumUp says a merchant's own bank line is likely a purchase from another SumUp merchant. The fee SumUp takes before payout is not given as a dollar amount on that page.

Sources

• SumUp US: secure payments and SUMUP* business name
• SumUp UK: SumUp* on a bank statement
• SumUp: edit the billing descriptor

Related guides

• Statement codes
• Unknown charge on a statement
• Dispute a charge in the US
• Dispute a charge in Canada
• SQ* on a statement